Return Policy

At Aklay & Ann, we accept returns within 14 days of the date you received your order.

Return conditions

• The product must be clean and free of signs of wear, stains, or odors.
• It must not be torn, damaged, or altered.
• Labels and tags must remain attached to the product and must not have been removed.
• The product must be kept in the same condition in which it was received, along with any accessories or packaging that accompanied it.

To request a return, contact us within 14 days, providing your order number and the product you wish to return. Proof of purchase may be required.

Refunds

Once we receive and inspect the product, we will notify you regarding the approval of your return. If the conditions are met, the refund will be processed via the original payment method. The time for the credit to appear depends on your bank or payment provider.

Defective or incorrect products

If you receive a defective, damaged, or incorrect product, please contact us as soon as possible so that we can examine the issue and assist you.

Legislation

This policy does not limit any rights mandatorily provided by applicable consumer protection laws.

Contact

Email: support@aklayann.store